Case Study: City of Terrace achieves efficient e-permitting and shared services with Cloudpermit

How the City of Terrace Succeeds with Cloudpermit

The City of Terrace, a municipality in British Columbia, faced a challenge in modernizing its building department operations. After six years of unsuccessful efforts to implement mobile inspections and find a suitable digital permitting solution, the city needed a better option. They chose the e-permitting software from the vendor Cloudpermit to achieve a new standard of efficiency.

With the Cloudpermit solution implemented, the City of Terrace saw a dramatic increase in operational efficiency. Key results included freeing up significant IT department time and gaining the ability to easily provide shared services to surrounding municipalities. A measurable impact was the department's resilience to staffing changes; when a team member left, tasks that once required digging through physical files were completed in a few clicks. The Cloudpermit software also provided crucial features like an online dispatch tool for organizing inspections and digital maps, revolutionizing daily workflows for the building officials.

City of Terrace

Nathan Brooks

RBO & Zone Director