Case Study: City of Brockville streamlines permitting and by-law enforcement with Cloudpermit

How the City of Brockville embraced online software for streamlined building permitting and by-law enforcement

The City of Brockville, Ontario, was facing major staffing shortages as experienced employees retired and there were not enough new hires to fill the gaps. To keep services running efficiently, Brockville turned to Cloudpermit for online building permitting and later online by-law enforcement, with a focus on reducing administrative work and improving customer service.

With Cloudpermit, Brockville centralized inspections, complaints, documents, and payments in one cloud-based system, allowing staff to work in real time from phones and tablets and giving residents online submission and status updates. The city reported cutting administrative time in half, responding to twice as many complaints as before, and dramatically improving reporting, transparency, and response times during issues like flooding and emergency planning.

City of Brockville

Sebastian Scott

Chief Building Official