Case Study: City of Steinbach improves customer service with Cloudpermit e-permitting

How e-permitting helps deliver excellent customer service

The City of Steinbach, one of Manitoba’s fastest-growing cities, sought a new e-permitting solution after a previous software failed to meet expectations. To improve its customer service and modernize operations, the city turned to the vendor Cloudpermit for its e-permitting software.

Cloudpermit implemented an online permitting system that featured an automatic digital archive, which kept all records in one easily accessible place. This solution improved efficiency for both city staff and builders, enabling the department to organize information better and issue permits faster. The City of Steinbach reported that Cloudpermit’s software helped them maintain efficient operations and deliver excellent customer service to their growing community.

City of Steinbach

Adam Thiessen

Corporate Services Manager