Case Study: Town of Tillsonburg streamlines e-permitting and improves customer service with Cloudpermit

Adopt an E-Permitting Software with a User-Friendly Interface for Continued Success

The Town of Tillsonburg, Ontario, was looking for a way to improve service for its growing community and make it easier for residents, builders, and developers to apply for permits, track status, schedule inspections, and access permit information online. As building activity increased, the town wanted a user-friendly digital experience without losing the personal communication that matters in local government.

To meet this need, the Town of Tillsonburg implemented Cloudpermit, a cloud-based end-to-end e-permitting solution. With Cloudpermit, the town streamlined permit workflows, improved communication by giving all parties visibility into the permit lifecycle, and reduced the need for in-person trips to the municipal office. The result was strong customer feedback, happier staff, mobile inspections, and a faster, more convenient permitting experience for Tillsonburg’s 17,380 residents.

Town of Tillsonburg

Stephen Molnar

Mayor