Case Study: Town of Kingsville achieves paperless planning and faster approvals with Cloudpermit

A Look at the Town of Kingsville’s Online Planning Journey

The Town of Kingsville, Ontario, faced challenges with an inefficient, paper-based planning and building permitting process that involved manually tracking files and struggling with incomplete applications. To modernize operations, the town implemented Cloudpermit's cloud-based planning and development software.

By moving its processes online with Cloudpermit, the town streamlined workflows, ensured complete application submissions, and significantly improved inter-departmental collaboration. The results were substantial, including the ability to reach draft approval decisions for site plans in 30 days or less and the complete elimination of incomplete applications. Cloudpermit provided the town with greater transparency, stronger record-keeping, and a seamless experience for both staff and applicants.

Town of Kingsville

George Robinson

Manager of Planning Services