Case Study: Large Telemarketing Firm validates timekeeping accuracy to defend against wage-hour claims with CloudNine

A Ticking Time Clock Tells the Tale of Hours Worked

Large Telemarketing Firm faced a wage-and-hour class action claiming its timekeeping software failed to register employees’ punch-ins and punch-outs properly, allegedly costing employees an average of 30 minutes per day over roughly three years. CloudNine was engaged to analyze the firm’s disparate data sources to determine whether recorded time aligned with actual work activity.

CloudNine technology combined timecard exports with email and ticketing timestamps to timeline individual employee activity across the period in question. That analysis showed work activity was in sync with the timekeeping records, directly challenging the class allegation that employees were routinely underpaid and providing clear, data-driven evidence for the firm’s defense.