Case Study: Virtual IT streamlines Microsoft billing and customer self-service with Cloudmore

Virtual IT - Customer Case Study

Virtual IT, a London-based IT services company and Direct Cloud Solution Provider, faced significant challenges with Microsoft billing reconciliation and a lack of customer self-service options. Their manual process of converting complex Microsoft data into client invoices was inefficient, and they sought a platform to automate this and provide a portal for their clients. They selected Cloudmore to address these pain points.

Cloudmore implemented its platform, which included pre-integrated Microsoft O365 and Azure CSP billing, to automatically rationalize and reconcile the complex billing data. The solution provided clear billing breakdowns and, via an API, automatically fed this information into Virtual IT's Autotask system, eliminating manual work and errors. The implementation delivered a near 100% return on investment in the first month by drastically reducing the resources required for billing processes.

Virtual IT

Toby Wakelin

Chief Operating Officer