Case Study: RSM US streamlines billing and customer self-service with Cloudmore

RSM US has used the Cloudmore platform to streamline internal processes and improve billing efficiency through automation

RSM US LLP, a major North American audit, tax, and consulting firm, needed a solution to streamline the billing and management of Microsoft cloud subscriptions for its clients. The challenge included a lack of customer self-service capabilities and inefficient, manual internal processes for billing and reporting.

Cloudmore provided its platform to automate subscription management and billing processes. The solution delivered significant time savings by eliminating manual data manipulation, improved governance for customer onboarding, and provided clients with self-service capabilities and clearer reporting. Cloudmore also became a key differentiator for RSM US in the competitive market, helping the firm proactively manage client licenses and promote its enhanced service offerings.

RSM

Michelle Good

Operations Manager