Case Study: MJ Flood improves billing accuracy and customer self-service with Cloudmore

MJ Flood - Customer Case Study

MJ Flood Technology, a provider of ICT solutions, faced significant challenges in manually managing billing and customer service for its Microsoft cloud offerings. The process was error-prone and required extensive resources from both finance and services teams. They sought to automate billing and provide a self-service portal to their customers to improve accuracy and efficiency, leading them to partner with Cloudmore.

Cloudmore provided a solution featuring two-way synchronization with the Microsoft Partner Center to ensure accurate, consumption-based billing and a white-labeled customer self-service portal. The platform eliminated billing errors, provided internal visibility for sales teams, and significantly reduced support costs by allowing customers to manage their own subscription changes. MJ Flood Technology reported that the portal was very well received and that Cloudmore is now a critical part of their strategy for expanding their cloud services.

MJ Flood

James Finglas

MJ Flood