Case Study: Brennan IT achieves billing accuracy and faster self-service with Cloudmore

Brennan IT - Customer Case Study

Brennan IT, a managed IT services provider in Australia, faced challenges in managing and reconciling billing for its Microsoft Cloud Solution Provider business. Manually processing invoices from multiple suppliers was inefficient, taking up to four days each month, and the company lacked accurate profitability reporting for individual customers.

By implementing the Cloudmore platform, Brennan IT automated its billing and reporting processes. Cloudmore provided billing accuracy, real-time customer insights, and a white-labeled self-service portal for clients. The solution cut the monthly billing cycle from four days down to just one, significantly improved customer service, and helped secure new business by offering the self-service features clients demanded.

Brennan IT

Kushal Bang

Software Product Manager