Case Study: City of Richmond reduces spam and boosts email efficiency with Cloudmark

City of Richmond - Customer Case Study

The City of Richmond, BC was dealing with a rapidly growing email environment, with 1,500 employees receiving more than 200,000 messages a day and an increasing flood of spam and nuisance email. Existing rules-based filtering was difficult to maintain and blacklisting was not an option because staff needed to remain publicly reachable to residents. Cloudmark was brought in to help address the city’s email security challenges.

Cloudmark implemented Cloudmark Authority alongside MailChannels Traffic Control to manage suspicious traffic at the network edge and filter spam, phishing, and viruses with high accuracy. The solution reduced inbound email volume by 60–80%, cut CPU and storage demands, improved filtering accuracy with near-zero false positives, and eliminated the need to maintain junk folders. Cloudmark’s solution also simplified administration and helped the City of Richmond improve employee productivity and user satisfaction.

City of Richmond

Adam Cheal

Senior Network Analyst