Case Study: Kingston and Sutton Council streamlines archiving and restores emails faster with CloudM Archive

Kingston and Sutton Council restores files in a few clicks with CloudM

Kingston and Sutton Council faced a complex and time-consuming challenge in managing user data for their nearly 10,000 users across two boroughs. Their IT team, Digital Innovations, was using multiple cloud products for archiving, onboarding, and offboarding, which involved creating dummy accounts for leavers and spending excessive time on data restoration and permission management. The COVID-19 lockdown exacerbated these inefficiencies, highlighting the need for a unified platform, which led them to the vendor CloudM and its CloudM Archive solution.

By implementing CloudM Archive, the council consolidated its processes onto a single platform. The solution eliminated the need for dummy accounts and provided a simple interface for restoring data and managing permissions on shared drives. The results were dramatic, reducing tasks that once took a full afternoon to just a few clicks. CloudM saved the IT department significant time, streamlined workflows, and received full endorsement from the service desk up to the head of IT after a successful trial.

Kingston and Sutton Council