Case Study: Tellus achieves regulatory compliance and cost savings with CloudHesive and Amazon Connect

Amazon Connect Helps Tellus Achieve Regulatory Compliance, Improved Patient Care

Tellus, a home health care technology provider focused on electronic visit verification (EVV), needed to adapt to new 21st Century Cures Act reporting requirements while also replacing an expensive legacy contact center system that lacked CRM integration. CloudHesive helped Tellus modernize its contact center using Amazon Connect to better support inbound and outbound calls, voicemail, and reporting for state EVV compliance.

CloudHesive implemented a customized Amazon Connect solution with voicemail queueing, CRM integration, and a reporting engine built with AWS services including Kinesis, DynamoDB, and QuickSight. The result was full automation of a process that previously took 20 hours per month, nearly 40% cost savings versus the old platform, and a fully virtual contact center that helped maintain employee safety during the COVID-19 pandemic.

Tellus