Case Study: Gador transforms customer engagement with CloudGaia and Salesforce

Gador transforms customer engagement with CloudGaia and a 360° customer view

Gador, a pharmaceutical company with over 80 years of history, embarked on a bold digital transformation to become a data-driven organization and elevate its user experience. They partnered with vendor CloudGaia to overcome the challenge of reshaping their processes and unlocking new potential for growth and innovation.

CloudGaia implemented an end-to-end Salesforce solution for Gador, which included creating a 360° customer view and a B2B e-commerce platform. This digitized their end-to-end processes, consolidated their sales force onto a single platform, and enabled personalized experiences. The results were exceptional, including processing over 40,000 orders per year, a 50% reduction in case resolution time, and a 300% increase in monthly medical file visits.

Gador