Case Study: Boneham improves customer service and streamlines B2B ordering with Cloudfy

Boneham streamlines 17,000-product B2B ordering with Cloudfy

Boneham, a global precision engineering manufacturer, faced challenges with its outdated ecommerce system which lacked the flexibility for complex product configurations, customer-specific pricing, and modern self-service features. To enhance customer experiences and reduce reliance on telephone sales, they partnered with Cloudfy for a B2B ecommerce replatforming solution integrated with their SAP Business One ERP system.

By implementing Cloudfy's SaaS platform, Boneham gained advanced configure, price, quote (CPQ) functionality, seamless SAP integration, and tools for managing complex product information. This solution improved customer self-service, reduced inbound sales enquiries, and provided access to technical data like CAD models. As a result, Boneham successfully met its operational objectives and is now focused on further digital transformation.

Boneham