Case Study: Arc Tableware streamlines B2B ordering and self-service with Cloudfy

Arc Tableware reduces manual data entry errors with Cloudfy

Arc Tableware, a supplier of glassware and tableware for the UK hospitality sector, faced challenges in customer engagement and operational agility following the pandemic. They sought to provide alternative purchasing solutions and streamline their processes. To address this, they partnered with Cloudfy to implement a B2B ecommerce solution with customer self-service features.

Cloudfy's solution provided an online portal integrated with Sage 200 ERP, enabling features like multi-level order approvals and personalized product catalogs. This allowed Arc's customers to independently manage orders, access invoices, and download marketing materials. The results included automated key processes, a reduction in repetitive administrative tasks, and freed-up customer support resources for value-added activities.

Arc Tableware