Case Study: True Lark accelerates chatbot development with CloudFactory

True Lark frees up 90% of its AI team’s work day with CloudFactory

True Lark, an AI communications platform, sought to develop a more robust and contextually aware virtual business assistant named Sasha. Their challenge was the immense amount of time required for data annotation to train their AI models; this repetitive work was consuming 90% of their AI team's day and hindering product development. They turned to vendor CloudFactory and its Natural Language Processing Managed Workforce service to scale this data labeling operation.

CloudFactory implemented a solution by providing a trained workforce to analyze and tag massive volumes of customer conversation data. This included identifying nuances like noun recognition and time identification. The result was that CloudFactory freed up 90% of the True Lark AI team's workday, allowing them to focus on innovation. The partnership provided a sustainable and scalable model for data preparation, enabling rapid model training and productization.

True Lark