Case Study: Ibotta achieves faster, more accurate receipt moderation with CloudFactory

Ibotta cuts processing time by 50% with CloudFactory

Ibotta, a cash-back shopping app company, faced a challenge in managing the high volume of receipts requiring human moderation. Their internal team and local freelancers struggled with the repetitive, detail-oriented work, especially during peak holiday seasons, making the process expensive and difficult to scale. To reduce this burden, Ibotta turned to vendor CloudFactory and its Elastic Managed Workforce service for a solution.

CloudFactory implemented a professionally managed workforce to handle Ibotta's final-stage receipt moderation. The solution provided a 15% higher accuracy rate and a 50% decrease in processing time, allowing Ibotta to efficiently manage over 12,000 hours of work per month. The CloudFactory team successfully scaled to meet holiday demand, and the partnership has expanded to include additional use cases.

Ibotta