Case Study: SureHire achieves 5X faster turnaround, 99%+ accuracy and 70% cost reduction with CloudFactory

For SureHire Occupational Testing Expert, CloudFactory Was The Smartest Choice Under The Sun

SureHire, a Canadian occupational testing and medical testing company, was struggling with slow, costly document transcription and results processing that limited growth — turnaround often took hours to days and staff were stretched. To accelerate processing of medical records, insurance claims and related documents, SureHire engaged CloudFactory’s cloud-based on-demand workforce and document transcription services.

CloudFactory implemented a split-review, cloud-based transcription workflow using its on-demand workforce, giving multiple reviewers per file. As a result, SureHire cut turnaround nearly 5X (from days/hours to minutes), reduced average cost per result by over 70%, increased throughput from roughly 100–150 to about 500 results per day while keeping staff roughly the same (8 → 7), and achieved 99%+ accuracy — enabling the company to scale, lower employee costs and outpace competitors.

SureHire

John Hawes

CCO