Case Study: Financial Services Company achieves minutes-level turnaround and 99% accuracy with CloudFactory

Financial services company leveraged a managed workforce to improve turnaround time from days to just minutes with 99% accuracy

Financial Services Company, a fintech that organizes paper into digital data for over 500,000 accounts across 100+ countries, faced a scalability crisis: rapidly growing volumes of semi-structured documents (receipts, invoices, leases) were driving up cost and processing time, and OCR plus more internal staff wouldn’t scale. The team needed a cloud solution to keep per-document costs low without sacrificing speed or quality, and selected CloudFactory’s crowd-labor document transcription service.

CloudFactory implemented a cloud-based crowd transcription workflow that cut turnaround from days to minutes (processing many documents within an hour), delivered roughly 99% accuracy, and enabled the company to double document throughput year over year without adding operations headcount. CloudFactory’s on‑demand pricing and reduced development overhead improved cost predictability, helped lower customer cancellations and improve margins, and supported a timely international rollout of new features.