Case Study: a large retail company achieves faster incident resolution and major time savings with CloudFabrix

Large Retail Company in the US gains major time savings with Automated Incident Resolution

CloudFabrix helped a large retail company in the US address growing incident management challenges as rapid expansion, acquisitions, and new e-commerce operations increased complexity across NOC/SOC and service desk teams. With multiple monitoring and log analysis tools, partial incident data, and frequent handoffs between teams, the company was seeing higher operating costs, slower response times, and impacts to customer experience and revenue.

CloudFabrix deployed its Incident Room App and Asset Dependency Mapping app, integrating them with the company’s ITSM, CMDB, monitoring, log analytics, SIEM, and RPA tools to centralize data and automate incident handling. The result was faster detection and resolution, with MTTD reduced from 60 minutes to under 15 minutes and MTTR from 8 hours to under 1 hour, plus 65% automated diagnosis, 25% automated incident resolution, and 50% FTE efficiency improvements.