Case Study: Zonte’s Footstep eliminates manual email tracking and data errors with CloudExtend Outlook for NetSuite

Zonte’s Footstep Planted Roots and Removed Manual Processes and Potential Data Errors with CloudExtend

Zonte’s Footstep, an Australian wine producer, was struggling to manage growing volumes of customer and supplier communication across a manual ERP workflow. Important emails could only be seen by one user unless they were saved separately, which created extra work, potential data errors, and gaps in the company’s communication history. They needed a better way to keep records organized and accessible.

CloudExtend Outlook for NetSuite gave Zonte’s Footstep a single, transparent place to manage email communication by connecting Outlook with NetSuite. With CloudExtend, the company could save full email threads to NetSuite with zero clicks, access and edit records from the inbox, and reduce manual filing and searching. The result was improved efficiency, fewer manual processes, and less risk of lost or incomplete communication.

Zonte’s Footstep

Anna Fisher

Co-Owner