Case Study: Zonte’s Footstep removes manual communication processes and reduces data errors with CloudExtend ExtendSync

Zonte’s Footstep eliminates manual email tracking with CloudExtend

Zonte’s Footstep, an Australian wine producer, faced challenges with manual communication tracking and data errors. Their previous system required employees to save emails as PDFs manually, which led to important information being lost. They needed a single, accessible space for all customer and supplier communication to improve visibility and accuracy. This led them to seek a solution from CloudExtend and its ExtendSync product for Outlook and NetSuite.

CloudExtend implemented its ExtendSync solution, which seamlessly connected the company's NetSuite CRM with Outlook. This allowed employees to access and edit records directly from their inbox and use the Autopilot feature to save entire email threads automatically. The solution from CloudExtend eliminated manual data entry, removed potential errors, and provided an organized, transparent archive of all communication, resulting in significant time savings and increased efficiency for the staff.

Zonte’s Footstep