Case Study: SentriLock achieves 45% higher efficiency and more accurate data with CloudExtend Outlook

Sentrilock Increased Efficiency by 45% and Improved the Accuracy of Their Data with CloudExtend Outlook

SentriLock, the industry leader in lockboxes and real estate management solutions, needed a better way to capture customer email communications and attachments in NetSuite after NetSuite stopped supporting its free Outlook integration. The company wanted customer-facing teams to spend less time copying and pasting emails and more time serving customers, while also improving the accuracy and completeness of its records. To solve this, SentriLock turned to CloudExtend Outlook.

CloudExtend provided SentriLock with a fast, easy-to-implement Outlook integration that worked from Microsoft AppSource and gave users immediate access to the latest emails and attachments in NetSuite. The rollout required little training, worked across Mac and PC, and improved speed, stability, and ease of use. As a result, SentriLock increased efficiency by over 45% and significantly improved the accuracy of its NetSuite records, while also strengthening customer service.

SentriLock

James Reynolds

Sr. Regional Sales Director