Case Study: Presco Hire saves 520 hours a year with CloudExtend Outlook for NetSuite

Presco Hire Saves 520 Hours a Year with CloudExtend Outlook’s Autopilot and By Attaching Emails to NetSuite Records with One Click

Presco Hire, a New Zealand access and equipment hire company, needed a better way to sync email communication from Outlook into NetSuite after the native email product they used was discontinued. They wanted a solution that would automate record updates, keep communication visible across teams, and be easy for staff to adopt without heavy training. CloudExtend Outlook for NetSuite was selected to meet those needs.

With CloudExtend Outlook’s AutoPilot and one-click email attachment to NetSuite records, Presco Hire reduced manual work, improved transparency, and eliminated communication silos. The team found the app intuitive and fast to use, and the company reported saving about 520 hours per year. CloudExtend helped Presco Hire keep customer communication organized while improving efficiency and customer experience.

Presco Hire

Kirsty Prestidge

Key Accounts Manager