Case Study: MIND Research Institute reduces IT support cases by 50% with CloudExtend Outlook

MIND Research chooses CloudExtend Outlook and reduces IT support cases by 50%

MIND Research Institute, a nonprofit education organization focused on math proficiency, needed a better way to log email communications and files in NetSuite. Its team was using a mix of legacy tools for Outlook and file attachments across Macs and PCs, which created a poor user experience, frequent support requests, and incomplete communication history that made pipeline forecasting more difficult.

MIND Research Institute chose CloudExtend Outlook for NetSuite from CloudExtend, deploying it to 70 users with minimal implementation effort through the Microsoft Office store and Office 365 Admin Center. With training and ongoing in-app support, the company reduced internal IT tickets by 50%, improved NetSuite user adoption, and gave sales leaders more accurate pipeline forecasts thanks to better communication logging.

MIND Research Institute

Arash Davani

Senior ERP/CRM Administrator