Case Study: Mentoring Minds improves productivity and visibility with CloudExtend Outlook

Mentoring Minds Leverages CloudExtend Outlook to Remove Communication Silos, Improve Productivity, and Provide Visibility into Business Activities

Mentoring Minds, an international educational publisher, needed a better way to capture customer communication across its inside sales, outside sales, and customer success teams. Before using CloudExtend Outlook, information was entered into NetSuite inconsistently and often too slowly, creating communication silos and making it difficult for teams to see a complete view of each account.

With CloudExtend Outlook, Mentoring Minds made it easy to log emails and other customer activity into NetSuite in just a few clicks, using the system as a source of truth. CloudExtend helped the company remove silos, improve productivity, and gain better visibility into business activities, including insight into engagement volume, email quality, and the customer journey that led to conversions and upsells.

Mentoring Minds

Gavin Rasco

Principal, Corporate Systems