Case Study: ILC Dover speeds up Salesforce data cleansing with CloudExtend Excel

LeadAbroad Uses CloudExtend Excel for NetSuite to Save 1500 Hours a Year

ILC Dover, a global engineering and manufacturing company, needed a better way to cleanse and update Salesforce data. After years of using Salesforce and relying on clunky, manual Data Loader processes, the team was dealing with corrupted, duplicated, incomplete, and mislabeled records, and wanted a simpler tool for users who were already comfortable working in Excel.

Using CloudExtend Excel for Salesforce from CloudExtend, ILC Dover was able to update owners, addresses, leads, opportunities, and other records directly in Excel, making mass updates and annual data changes much faster. CloudExtend cut the data cleansing work to about a quarter of the time required with Data Loader, improved efficiency, and helped reduce errors while supporting plans to expand licenses for power users.

LeadAbroad

Marc Smith

Chief Financial Officer