Case Study: Professional Services SMB achieves easier org-wide NetSuite email tracking with CloudExtend ExtendSync for Google Workspace

InSource Solutions saves 5 hours per week with CloudExtend

The customer, InSource Solutions, a professional services SMB, faced challenges with a fully manual process for attaching emails to NetSuite. This hindered their efforts to centralize communication tracking and build a single source of truth. To improve efficiency, they turned to CloudExtend and its ExtendSync for Google Workspace solution.

By implementing CloudExtend's ExtendSync, the company automated the process of attaching emails by thread using the Email Autopilot feature. This solution saved the organization up to 5 hours per week through automation and improved overall efficiency and productivity by up to 10%, significantly improving the accuracy of their NetSuite CRM.

InSource Solutions