Case Study: Hydro-Chem Systems Inc. saves over 20 hours a week with CloudExtend Google Workspace for NetSuite

Hydro-Chem Systems Inc. Saves Over 20 Hours a Week with CloudExtend Google Workspace for NetSuite

Hydro-Chem Systems Inc., an employee-owned company that started as a small truck wash business and grew into a broader cleaning supplies and equipment provider, needed a better way to capture customer communications in NetSuite. Before using CloudExtend Google Workspace, customer-facing teams relied on the sales team to manually copy and paste emails into NetSuite, which meant records were often incomplete and important communication was not easily shared across departments.

CloudExtend implemented its Google Workspace for NetSuite solution to let teams attach emails to NetSuite records with one click, and later added Auto-Pilot to automatically sync correspondence. The rollout was easy and caused no disruption, and Hydro-Chem Systems reported saving over 20 hours a week while improving visibility for sales, service, and customer service teams. With CloudExtend, the company said everything is now consistently in the record, helping create a better customer experience.

Hydro-Chem Systems, Inc.

David Presley

President