Case Study: Gateway Products Pty Ltd achieves 40% productivity gains with CloudExtend ExtendSync for Outlook

Gateway Products Pty Ltd increases productivity by 40% with CloudExtend

Gateway Products Pty Ltd, a manufacturing company, faced the challenge of streamlining how its customer-facing teams attached emails and attachments to customer records in NetSuite. They sought a seamless solution to provide organizational visibility into the entire customer communication journey. They turned to CloudExtend and its product ExtendSync for Outlook to address this.

CloudExtend implemented ExtendSync, which integrated seamlessly with NetSuite and required no training or downtime. The solution allowed employees to attach communications and files to records with a single click. As a result, Gateway Products increased its productivity by 40% and gained full visibility into customer communications across all departments.

Gateway Products Pty Ltd.