Case Study: Gateway Products Pty Ltd. boosts productivity and customer visibility with CloudExtend Outlook

Gateway Products Pty Ltd Accomplished Organizational Visibility Into Important Communications with CloudExtend Outlook

Gateway Products Pty Ltd. needed a better way for its customer-facing teams to understand the full communication journey around each customer, including emails, attachments, and other important interactions. The company wanted a solution that would work seamlessly with NetSuite and help sales, quality, accounting, finance, support, and account management teams stay organized and responsive. CloudExtend Outlook for NetSuite was the product used to address this challenge.

CloudExtend implemented a seamless Outlook-to-NetSuite workflow that let Gateway Products attach communications and files directly to customer records with one click, with no downtime or training required. This gave all customer-facing departments shared access to important correspondence and events, improving customer communication and visibility. According to the customer, CloudExtend Outlook increased productivity by 40%.

Gateway Products Pty Ltd.

Graham West-McInnes

Sales Manager