Case Study: Floorex saves 20 hours weekly with CloudExtend Outlook

Floorex Saved 20 Hours Weekly, Half of a Full-Time Employee’s Workload, by Implementing CloudExtend Outlook

Floorex, a family-run Australian manufacturer of floor preparation equipment, needed a better way to keep customer communications visible across teams in NetSuite. As the business grew, it was concerned that email and record information would stay trapped in silos and hurt customer experience, so it looked for a more practical cloud-based approach with CloudExtend Outlook.

After NetSuite referred Floorex to CloudExtend, the company implemented CloudExtend Outlook and quickly gained an easy-to-use way to create, update, and sync emails and attachments directly to NetSuite records from Outlook. The result was a major time savings of more than 20 hours per week, reduced IT maintenance, better visibility into customer interactions, and a simpler workflow for customer-facing employees, giving Floorex an immediate return on investment.

Floorex

Tony Reynolds

Co-Owner, Director of Purchasing & IT