Case Study: Down Under Enterprises increases efficiency by 15% with CloudExtend ExtendSync for Outlook

Down Under Enterprises increases efficiency by 15% with CloudExtend

Down Under Enterprises, a global provider of Australian botanicals, faced a critical challenge when their former free Outlook solution became unstable and was discontinued. They urgently needed a new, easy-to-implement solution to seamlessly sync emails and attachments with their NetSuite CRM, as their employees found the previous manual process cumbersome and were resistant to it. They turned to vendor CloudExtend and its product ExtendSync for Outlook to solve this issue.

CloudExtend implemented ExtendSync, which provided an intuitive and mobile-friendly interface, including a game-changing Autopilot feature for automated record updates. The solution was deployed quickly with no disruption to operations and led to a 15% increase in efficiency. The CloudExtend solution eliminated manual data entry, gave the team a 360-degree view of customer communications, and stopped the potential employee revolt, significantly boosting morale.

Down Under Enterprises