Case Study: Down Under Enterprises boosts efficiency with CloudExtend Outlook

Down Under Enterprises Increased Efficiency by 15% with CloudExtend Outlook and Stopped a Revolution

Down Under Enterprises, an Australian botanicals and essential oils supplier, needed a replacement for its discontinued free Outlook tool that had become slow and unstable. The company wanted a simple, mobile-friendly way to update NetSuite records without manual copy-and-paste, while improving automation, eliminating silos, and avoiding disruption to day-to-day work. CloudExtend Outlook was the product chosen to meet those needs.

With CloudExtend Outlook, implementation was completed quickly and employees were able to tag emails, link records, and upload attachments directly from Outlook and mobile devices. CloudExtend’s Autopilot feature streamlined record updates, improved user adoption, and gave the team better visibility into customer communications. Down Under Enterprises reported a 15% increase in efficiency, with less manual work, faster support, and more time focused on sales and other customer-facing activities.

Down Under Enterprises

Phil Prather

Head of Marketing & Operations