Case Study: Business IT Source, Inc. saves 20+ hours a week with CloudExtend Outlook for NetSuite

Business IT Source, Inc. Discovered a Superior Automation Product in CloudExtend Outlook for Netsuite, and Saved Employees Over 20 Hours Weekly from Manual Record Revision

Business IT Source, Inc. is an employee-owned IT products and services provider that needed a better way to track customer email interactions and attach them to NetSuite records. Their existing free Outlook integration had become slow, unstable, and unsupported, and manual record updates were consuming up to 20 hours of a 40-hour workweek. CloudExtend Outlook for NetSuite was recommended as a replacement.

CloudExtend implemented CloudExtend Outlook for NetSuite in less than an hour with little to no training, helping Business IT Source, Inc. avoid productivity loss during the transition. The new solution was faster, more intuitive, and more reliable than the previous tool, cutting manual attachment and record-updating time in half and giving employees an additional 20 hours per week to focus on other projects.

Business IT Source, Inc.

Robert Frauenheim

Founding Principal