Case Study: Mitsubishi Fuso Truck and Bus Corporation achieves real-time personalized vehicle services with Cloudera

Mitsubishi Fuso highly personalized and value-added customer experience

Mitsubishi Fuso Truck and Bus Corporation, a leading maker of trucks and buses, set out to become a data-driven organization and offer competitive, value-added services by combining vehicle sensor data with backend systems. The challenge was to deliver real-time, personalized tele-diagnosis and operational insights while reducing information management silos and maintaining a market edge.

MFTBC built Truckonnect on Microsoft Azure HDInsight (Hortonworks Data Platform) with Hortonworks Professional Services to integrate and analyze streaming sensor and static backend data. Launched in May 2017, the service provides real-time diagnostics via a user portal—speeding repairs, improving fuel efficiency, and cutting information management costs—while paving the way for broader rollout and additional data sources.

Mitsubishi Fuso Truck and Bus Corporation

Lutz Beck

CIO