Case Study: Bouygues Telecom achieves better customer experiences and faster fraud detection with Cloudera

Harnessing network data to innovate customer experience and fight fraud

Bouygues Telecom, one of France’s largest telecom providers, needed a modern way to consolidate massive volumes of network and customer data so business teams could improve customer experience, tighten financial control, and detect fraud faster. The company chose Cloudera as its data platform to manage large-scale data reliably and support its open-source, stable architecture.

With Cloudera, Bouygues Telecom centralized its data, made it easier to find and use, and enabled machine learning at scale. The result was greater operational efficiency, faster development of new data use cases, more personalized offers, and real-time anomaly detection that significantly improved fraud detection.

Bouygues Telecom

Alexandre Penfornis

Data Architect Manager