Case Study: CZ Group achieves best-in-class customer service and faster, data-driven decisions with Cloudera

CZ Group Driving best-in-class customer service in health insurance through modern analytics

CZ Group is a Netherlands-based health insurer serving 3.8 million policyholders with a mission to deliver affordable, accessible care. Its data science team faced a legacy, siloed infrastructure that couldn’t process hundreds of millions of daily data points or analyze semi-structured and unstructured data, limiting timely customer service, forecasting and fraud detection.

CZ standardized its analytics on a centralized Cloudera platform to ingest and analyze data in real time. The new solution removed silos, sped up call-center responses and medical authorizations, improved forecasting and fraud prediction, and boosted employee training, agility and compliance across the organization.

CZ

Fleur Hasaart

Data Science Manager