Case Study: Fastweb achieves better customer service and network uptime with Cloudera

AI and advanced data analytics improve customer service and network uptime

FastWeb, one of Italy’s leading telecommunications operators, needed a way to process large volumes of structured and unstructured network data in real time to improve customer service, reduce downtime, and support AI-driven network analytics. To meet these goals, FastWeb turned to Cloudera for a scalable data platform that could handle hybrid data close to the source while keeping costs under control.

Cloudera implemented its platform in FastWeb’s data centers, enabling high-frequency data processing, stronger governance through SDX, and reliable disaster recovery. As a result, FastWeb expanded from a single use case into a broader data-lake approach across the organization, improved automation and predictive modeling for network operations, and began extending the solution to marketing use cases for more targeted campaigns and customer insights.

FastWeb

Andrea Sannino

Quality of Service Engineer Team Leader