Case Study: Nova IVI boosts patient experience with CloudCherry

Nova IVI - Customer Case Study

Nova IVI Fertility, India’s largest chain of fertility clinics with 19 branches, wanted to improve customer experience and capture voice-of-customer feedback more effectively. Their paper-based survey process was time-consuming, manually cumbersome, and made it difficult to respond quickly to patient complaints or share feedback across teams. They used CloudCherry’s tablet-based app to move away from manual collection.

With CloudCherry’s real-time customer experience management platform, Nova IVI Fertility centralized feedback into a single dashboard, giving stakeholders across the organization instant access to patient insights and enabling proactive issue resolution. CloudCherry helped cut turnaround time, improve accountability and alignment, and reduce manual processes by close to 80%.

Nova IVI

Vinesh Gadhia

Chief Operating Officer