Case Study: Narayana Nethralaya improves patient delight with CloudCherry

How Karnataka’s best Eye Hospital delights patients

Narayana Nethralaya, a super speciality eye hospital with four large hospitals in Karnataka, was struggling with a cumbersome paper-based feedback process. Using manual patient feedback collection made it difficult to review responses in real time or extract actionable insights, creating delays in addressing patient concerns.

CloudCherry replaced the paper process with an electronic feedback system using tablets and its analytics platform. This gave Narayana Nethralaya real-time, remote access to feedback and automated insights, helping them improve patient experience; the hospital held its Delight Score at 80+ for six straight months and increased NPS by 10% in one year.

Narayana Nethralaya

Chitra Seshadri

Manager