Case Study: OfficeWorks boosts remote productivity and call coaching with CloudCall

OfficeWorks takes workforce 100% remote with CloudCall for Bullhorn

OfficeWorks, a search and placement firm, faced the challenge of scaling their operations and increasing productivity to support growth after switching to a fully remote workforce. They needed a seamless communications solution integrated with their Bullhorn system that would provide better analytics, call recording, and coaching capabilities without sacrificing quality. This led them to partner with CloudCall for a unified communications solution.

By implementing CloudCall, OfficeWorks completely eliminated their physical office and empowered their remote team with tools like a power dialer, call recording, and live whisper coaching. The CloudCall solution provided vital performance visibility through a color-coded reporting dashboard, fostering healthy competition. This enabled the company to scale quickly, improve work-life balance for employees, and enhance the quality of their candidate interactions, fully supported by CloudCall's around-the-clock assistance.

OfficeWorks

Gene Brown

Chief Executive Officer