Case Study: Plymouth City Council achieves a COVID-secure, flexible hybrid workplace with Cloudbooking

Cloudbooking’s Desk Reservation System Secures Bright Future for Plymouth City Council Workforce

Plymouth City Council faced the urgent need to manage safe, socially distanced returns to office across three sites and a workforce of 2,500+ during the COVID-19 pandemic. The council lacked a central digital system for desk reservations, occupancy reporting and contact tracing, and required a simple, rapidly deployable solution—Cloudbooking’s desk reservation/desk management system was chosen to meet that need.

Cloudbooking implemented a hot-desk booking solution with SSO, QR-code booking, and a mobile/web app, rolling out across three locations in five weeks. The system enabled pre-booking, improved visibility for contact tracing, provided real estate utilization data to challenge previous occupancy reports, and delivered rapid staff adoption—helping Plymouth City Council provide a COVID-secure workplace and underpin its move to hybrid working.

Plymouth City Council

John Hicks

Senior Business Analyst