Case Study: University of San Diego builds a high-performing CI/CD pipeline with CloudBees Jenkins Support

University of San Diego secures 24x7 Jenkins support with CloudBees

The University of San Diego's web services team, led by Senior Web Administrator Bryan Teague, needed to build a reliable CI/CD pipeline to support their in-house development of the university's critical website. Their challenge arose when a problematic upgrade to their Jenkins server left them with an unstable, outdated build that lacked a crucial auto code deployment plugin, hindering their ability to provide a seamless user experience. They turned to the vendor CloudBees for a commercial Jenkins support plan to resolve this.

By purchasing CloudBees Jenkins Support, the university gained access to expert guidance for successful upgrades and issue resolution. The CloudBees team provided a detailed, step-by-step upgrade plan and reliable support, enabling the web team to establish a rock-solid Jenkins foundation. This solution allowed them to automate testing and deployment fully, creating the bedrock for their development workflow and paving the way for future projects, all at a fraction of the cost of hiring a full-time specialist.

University of San Diego