Case Study: Vail Systems achieves faster, scalable CI/CD and happier developers with CloudBees

Transformation and Automation Building a DevOps Culture at Vail Systems

Vail Systems, a 30‑year provider of cloud‑based telephony and voice‑communication software, had moved to Jenkins for CI/CD but ran into scaling and maintenance problems. A single Jenkins instance became a bottleneck: teams competed for resources, builds stalled, manual coordination and after‑hours work increased toil and hurt morale.

Vail migrated to CloudBees CI, adopting managed controllers so each team gets its own Jenkins instance, Jenkinsfile templates for standardized pipelines, event messaging to automate dependency updates, and Kubernetes‑backed dynamic agents for parallel builds. The change reduced manual work, cut dependency update cycles from days to minutes or hours, improved cross‑team collaboration, boosted developer satisfaction, and accelerated release timelines.

Vail

Daniel Lenar

DevOps Technical Team Lead