Case Study: University of San Diego achieves a reliable, automated Jenkins CI/CD pipeline with CloudBees

Asking for Help Is a Best Practice When Building a CI/CD Pipeline

The University of San Diego’s centralized web services team, led by Senior Web Administrator Bryan Teague, manages the university website and critical internal tools. When a Jenkins upgrade crashed their server and plugin incompatibilities broke auto-deployments, the team risked prolonged downtime and degraded user experience for staff, students, and prospective applicants.

They purchased CloudBees Jenkins Support (Gold) for 24x7 expert assistance, upgrade planning, and rollback/snapshot guidance. With CloudBees’ help they rebuilt a stable Jenkins foundation, completed multiple successful upgrades, automated their CI/CD pipeline, accelerated reliable deployments, and freed the team to focus on front‑end testing and development—delivering strong ROI and fewer production incidents.

University of San Diego

Bryan Teague

Senior Web Administrator