Case Study: Triple C Hotels & Resorts achieves 60% software cost savings and 12% more direct bookings with Cloudbeds

Within 2 months, this hotel group saved 60% on software costs and increased direct bookings by 12%

Triple C Hotels & Resorts, which manages Serenity Resort & Residences and Friendship Beach Resort in Phuket, faced operational complexity from running each property on different PMS platforms (OPERA and roomMaster), manual reservation entry, aging onsite servers, and high software costs. Seeking a simpler, cloud-based solution, E‑Commerce and Revenue Manager Edward Kennedy chose Cloudbeds’ cloud PMS and Pricing Intelligence Engine to centralize operations and streamline reporting.

Cloudbeds migrated both properties onto its cloud PMS, integrated their Lightspeed POS and custom booking engine via API, and automated pricing with its Pricing Intelligence Engine (PIE). As a result, Triple C Hotels & Resorts realized a 60% reduction in software costs within two months, saw a 10–12% increase in direct bookings (with a notable 40% month-over-month room revenue lift at Serenity in June and a 10% overall room revenue gain), eliminated onsite servers, and substantially reduced manual work across departments.

Triple C Hotels & Resorts

Edward Kennedy

E-Commerce and Revenue Manager