Case Study: Matildas Boutique Hotel frees up time to focus on guest experience with Cloudbeds

This top-rated boutique hotel freed up time to focus on the guest experience

Matildas Hotel Boutique, a top-rated boutique property in Santiago, Chile, needed to free up staff time and centralize operations so the team could focus on delivering a personalized guest experience while efficiently managing reservations, channels, restaurant billing and cash processes. Since 2015 they have relied on Cloudbeds’ cloud-based hospitality management suite — using its PMS with integrated Channel Manager plus Cash Drawer, House Accounts, Housekeeping and revenue tools like PIE, Rate Manager and Rate Shopper — to replace fragmented systems and streamline daily work.

Cloudbeds delivered a single, accessible platform that lets Matildas manage reservations and pricing 24/7, update rates across channels instantly, post restaurant sales to guest folios, and monitor market metrics like RevPAR and ADR with PIE. The result: hours of staff time saved, clearer financial visibility through Cash Drawer and reporting, and improved revenue decision-making thanks to Cloudbeds’ analytics and automated rate tools.

Matildas Hotel Boutique

Priscilla Ulloa

Operations Manager