Case Study: The Cabot Lodge achieves a contactless, tech-forward guest experience with Cloudbeds

This boutique hotel built a contactless guest experience with Cloudbeds

The Cabot Lodge, a boutique hotel in downtown Beverly, MA led by owner Annie Coe, needed to quickly adapt to pandemic-era expectations for safety and contactless service while keeping operations lean and guest-focused. To replace outdated systems and simplify operations, The Cabot Lodge selected Cloudbeds, using the Cloudbeds PMS, Marketplace integrations and the commission-free booking engine to support a tech-forward but easy-to-use guest experience.

Cloudbeds enabled a fully integrated touchless operation—keyless entry via FLEXIPASS synced with the Cloudbeds PMS, automated pre- and post-stay emails, Stripe payments and centralized reporting through Cloudbeds Marketplace integrations—so staff can work remotely and guests check in safely. The result: a 100% contactless guest experience, 60% of bookings coming direct, cloud-based 24/7 access for the team, and measurable gains in safety, efficiency and direct revenue thanks to Cloudbeds.

The Cabot Lodge

Annie Coe

Owner